Privacy Policy
Last updated: 21/07/2026
TYLER respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how it is used, how long it is retained, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).
1. Who We Are
TYLER is a UK-based garden and landscape studio providing garden management, horticultural services, planting and landscape maintenance for private residential clients throughout London, Hertfordshire and the surrounding areas.
For the purposes of UK data protection law, TYLER is the Data Controller of the personal information collected through this website.
If you have any questions regarding this Privacy Policy, please contact:
TYLER
Email: info@tylerlondon.co.uk
Telephone: +44 (0)7932 675 301
2. Information We Collect
When you visit this website, we may collect personal information including:
Your name
Email address
Telephone number
Garden location (where relevant)
Information you choose to include within our contact form
Cookie preferences
We may also automatically collect technical information including:
Browser type
Device information
Operating system
IP address
Pages visited
Referring website
Time spent on pages
Internal links clicked
Scrolling behaviour
Search activity
Timestamps
This information helps us understand how visitors use our website and improve the experience we provide.
3. How We Use Your Information
We use your personal information to:
Respond to enquiries.
Arrange consultations.
Prepare quotations or proposals.
Deliver requested services.
Improve the performance and usability of our website.
Understand website traffic and visitor behaviour.
Meet legal and regulatory obligations.
We will only collect and use your personal information where it is necessary for these purposes.
4. Lawful Basis for Processing
Under UK GDPR, we process personal information using one or more of the following lawful bases:
Legitimate Interests – to respond to enquiries, communicate with prospective clients and operate our business.
Contract – where you request or engage our services.
Legal Obligation – where we are required to retain or disclose information by law.
Consent – where you choose to accept optional cookies via our cookie banner.
5. Website Hosting
This website is hosted by Squarespace.
When you visit this website, Squarespace may collect certain technical information including:
Information about your browser, network and device.
The pages you visited before arriving at this website.
The pages you visit while using this website.
Your IP address.
Squarespace requires this information to securely operate, protect and improve its hosting platform and services.
You can read more about how Squarespace processes personal information within its own Privacy Policy.
6. Contact Forms
When you submit an enquiry through this website, we collect the information you provide so that we can respond to your enquiry and discuss potential services.
The information submitted through our website forms is processed securely through Squarespace, our website hosting provider, which helps us manage our relationship with you.
7. Email Correspondence
If you contact TYLER by email or through this website, we may retain copies of our correspondence in order to:
Respond to your enquiry.
Provide requested services.
Maintain business records.
Meet legal and regulatory obligations.
We will only retain this information for as long as reasonably necessary.
8. Cookies
This website uses cookies and similar technologies to improve your browsing experience, remember your preferences and help us understand how visitors use the website.
Cookies are small text files stored on your device when you visit a website.
A cookie consent banner allows you to choose whether to accept optional cookies before they are placed on your device.
Essential Cookies
Essential cookies are always active.
These cookies are necessary for:
Website security.
Accessibility.
Session management.
Remembering your cookie preferences.
Basic website functionality.
Without these cookies, the website cannot function correctly.
Analytics & Performance Cookies
Subject to your consent, analytics and performance cookies help us understand how visitors interact with our website.
These cookies may collect information including:
Pages viewed.
Time spent on pages.
Internal links clicked.
Device information.
Browser information.
Website usage patterns.
Analytics cookies are only activated once you have accepted them through our cookie banner.
Managing Cookies
You can update or withdraw your cookie preferences at any time using our cookie settings.
Most web browsers also allow you to delete or block cookies through your browser settings.
Please note that disabling certain cookies may affect how the website functions.
9. Website Analytics
This website uses Squarespace Analytics to help us understand website traffic and visitor activity.
Squarespace Analytics may collect information including:
Browser and device information.
Pages visited.
Internal links clicked.
Scrolling activity.
Searches.
Time spent on pages.
IP address.
This information is used solely to understand website performance and improve the user experience.
10. Fonts
This website may use Google Fonts and/or Adobe Fonts to display typography consistently across devices.
To display fonts correctly, these providers may receive limited technical information including:
Browser information.
Device information.
IP address.
This information is used solely to serve font files to your browser.
11. Sharing Your Information
We will never sell your personal information.
Where necessary, we may share information with trusted service providers that help us operate our website and business, including:
Squarespace (website hosting).
Website analytics providers.
Email providers.
These providers only process personal information on our behalf and are required to protect it appropriately.
12. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR, including adequacy regulations or approved contractual clauses where required.
13. Data Retention
We retain personal information only for as long as reasonably necessary to:
Respond to enquiries.
Deliver requested services.
Meet legal obligations.
Resolve disputes.
Maintain appropriate business records.
Information that is no longer required is securely deleted or anonymised.
14. Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or loss.
Whilst we take reasonable steps to safeguard information, no method of internet transmission or electronic storage can ever be completely secure.
15. Children's Privacy
This website is intended for individuals aged 18 and over.
We do not knowingly collect personal information from children.
16. Your Rights
Under UK GDPR, you have the right to:
Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information.
Restrict the processing of your information.
Object to processing.
Request data portability where applicable.
Withdraw consent where processing relies on consent.
To exercise any of these rights, please contact us using the details below.
17. Third-Party Websites
This website may contain links to external websites.
TYLER is not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policies of any websites you visit.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, business practices or website functionality.
The latest version will always be published on this page, and the "Last updated" date will indicate when changes were made.
19. Contact
If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:
TYLER
Email: info@tylerlondon.co.uk
Telephone: +44 (0)7932 675 301
20. Complaints
If you believe your personal information has not been handled appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Information about making a complaint can be found at: